Middle East COD Rejection Rates
| Country | COD Share | Avg Rejection | Main Reason |
|---|---|---|---|
| 🇸🇦 Saudi Arabia | 60-70% | 15-25% | Communication issues |
| 🇪🇬 Egypt | 50-60% | 10-15% | Address incomplete |
| 🇮🇶 Iraq | 70-80% | 20-30% | Buyer's remorse |
| 🇦🇪 UAE | 30-40% | 8-12% | Changed mind |
Cost of One Rejection (on $50 item)
- Outbound shipping: $8-12
- Return handling: $3-5
- Inspection/refurb: $1-2
- Re-listing: $0.5-1
- Markdown loss:~10-30%
Optimization Strategy
- Pre-delivery: SMS confirmation + address verification
- In-delivery: 2 free re-delivery attempts
- Courier training: bilingual Arabic + English
- Pickup point / locker options
- Post-rejection: grading, refurbishment, re-FNSKU